Compliant & Secure

SMS Messaging

How we handle SMS messaging for Surveys and Telehealth

Graphium Health

  1. Graphium Health and Fieldmed customers may initiate SMS messages to their patients for the purposes of:

    -Inviting patients to a Telehealth session for the purpose of remotely interacting with a healthcare professional.

    -Inviting patients participate in a brief survey of their anesthesia care after being discharged from the facility.

  2. You can cancel the SMS service at any time. Just text “STOP” to the short code. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

  3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected].

  4. Carriers are not liable for delayed or undelivered messages

  5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies.

  6. If you have any questions regarding privacy, please read our privacy policy: Graphium Health Privacy Policy